Tango co-founder and Chief Executive Ken Babcock, who previously worked on Uber’s data analytics team, told SiliconANGLE the platform was tightly focused on internal training and upskilling as opposed to workflow automation. And training new staff has only been made more difficult by the COVID-19 pandemic and remote work. So far, Tango’s focus has been on customer support and sales enablement teams since these departments typically require more training because of their higher turnover of staff. As such, it says, documenting internal workflows is paramount to the success of any organization. Tango cites a McKinsey study that shows employees typically spend as much as 20% of their workweek searching for information or tracking down a colleague to help them complete a task. Workflow documentation is necessary for many organizations. Tango said creating internal workflow documentation is a burdensome task, and that by doing this automatically, it can save companies a ton of hassle. Once it has learned the best way to perform a certain tasks, it weaves what it has learned into easy to understand, step-by-step tutorials that can be used to teach and train others. Then, it quickly sets about capturing workflow best practices by taking screenshots and transcribing actions an URLs as employees get on with their tasks. The company’s platform comes in the form of a simple Chrome Extension that integrates into existing tools. At the same time, it provides companies with insights into workflows that can be used to standardize on best practices, onboard and train new staff, and improve employee performance. Tango has attracted a lot of interest because it has created what it calls a workflow intelligence platform that eliminates the need for workers to create documentation while performing various business tasks. Angel investors Michael Stoppelmen, senior vice president of engineering at Yelp Inc., Jai Ranganathan, former head of data at Uber Technologies Inc., and Shoaib Makani, chief executive of KeepTruckin Inc., also participated in the round. Wing Venture Capital led the round, which also saw participation from General Catalyst, Global Silicon Valley, Outsiders Fund and Red Sea Ventures. is hoping to transform process documentation for sales teams and create more opportunities for collaboration after landing $5.7 million in a seed funding round. Workflow intelligence startup Tango Technology Inc.
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